Shipping Information
Thank you for choosing Solave Jewelry. We are committed to providing you with exceptional service and ensuring your precious pieces arrive safely and promptly. Please review our shipping policy below for important information about delivery, costs, and timelines.
Shipping Rates and Delivery Areas
Domestic Shipping (United States Only)
We currently ship exclusively within the United States, including all 50 states, Washington D.C., and U.S. territories (Puerto Rico, U.S. Virgin Islands, Guam, and American Samoa).
Shipping Rates:
•FREE Standard Shipping on all orders
International Shipping
At this time, we do not offer international shipping. We apologize for any inconvenience and hope to expand our shipping options in the future.
Processing Time
Order Processing: 1-2 business days
All orders are carefully processed and packaged within 1-2 business days (Monday through Friday, excluding holidays). Orders placed after 9:00 PM EST on Friday will be processed the following Monday.
Holiday Processing: During peak seasons and holidays, processing time may extend to 2-3 business days. We will notify customers of any delays via email.
Delivery Timeframes
Standard Shipping: 3-7 business days
Once your order ships, you can expect delivery within 3-7 business days. Delivery times may vary based on your location and local postal service schedules.
*Delivery does not include weekends or holidays.
Packaging and Security
Secure Packaging
Your jewelry is precious to us, and we take every precaution to ensure it arrives safely:
•Each piece is individually wrapped and placed in the box
•Items are secured with cushioning material in a sturdy shipping box
•All packages are discreetly packaged with no external indication of jewelry contents
Insurance and Liability
•All shipments are automatically insured up to $100 at no additional cost
•Orders over $100 include full insurance coverage for the declared value
•We are not responsible for packages marked as "delivered" by the carrier
•Signature confirmation is required for orders over $200
Order Tracking and Communication
Tracking Information
•You will receive a shipping confirmation email with tracking information within 24 hours of shipment
•Track your package using the provided tracking number on the carrier's website
•For questions about your shipment status, please contact us via care@solavejewellry.com with your order number.
Communication Preferences
We will keep you informed throughout the shipping process via email. Please ensure your email address is current and check your spam folder for shipping notifications.
Delivery Information
Delivery Requirements
•Standard Delivery: Packages may be left at your address per the carrier's standard delivery practices
•Signature Required: Orders over $200 require an adult signature (21+) for delivery
•Safe Delivery: We recommend shipping to an address where someone will be available to receive the package
Delivery Issues
Undelivered Packages: If you are not available to receive your package, the carrier will typically:
•Leave a delivery notice with pickup instructions
•Attempt redelivery on the next business day
•Hold the package at the local facility for pickup
Shipping Address Requirements
Address Accuracy
•Please ensure your shipping address is complete and accurate
•We are not responsible for packages shipped to incorrect addresses provided by the customer
•Address changes can only be made before the order ships
•We cannot redirect packages once they are in transit
Accepted Address Types
•Residential addresses: Standard delivery available
•Business addresses: Delivery during business hours (Monday-Friday)
•P.O. Boxes: Accepted for orders under $200 (signature confirmation not available)
•Military addresses (APO/FPO): Currently not available
Shipping Restrictions and Limitations
Geographic Limitations
•Shipping available to: All 50 U.S. states, Washington D.C., Puerto Rico, U.S. Virgin Islands, Guam, and American Samoa
•Remote areas: Some remote locations may experience extended delivery times
•Weather delays: Severe weather conditions may cause shipping delays beyond our control
Expedited Shipping Options
While we currently offer standard shipping only, we understand that sometimes you need your jewelry sooner.
Rush Processing:
•Available upon request for urgent orders
•Additional $10 rush processing fee
•Guarantees same-day processing for orders placed before 12:00 PM EST
•Contact us before placing your order via yoyo@solavejewelry.com to arrange rush processing
Future Expedited Options: We are working to add expedited shipping options, including 2-day and overnight delivery. Please contact us if you have urgent delivery needs, and we will do our best to accommodate your request.
Order Modifications and Cancellations
Before Shipping
•Address changes: Must be requested within 24 hours of order placement
•Order cancellations: Available until the order ships
•Item modifications: Contact us immediately; changes may not be possible once processing begins
After Shipping
•Orders cannot be modified or cancelled once shipped
•For returns or exchanges, please refer to our Return Policy
•Refused packages will be returned to us, and return shipping costs will be deducted from any refund
Special Circumstances
Holiday Shipping
During peak holiday seasons (November-December), please note:
•Processing times may extend to 2-3 business days
•Shipping carriers may experience delays
•We recommend placing orders early to ensure holiday delivery
Weather and Natural Disasters
•Severe weather may cause shipping delays beyond our control
•We will communicate any known delays via email
Damaged Packages
If your package arrives damaged:
1. Do not refuse the package - accept delivery and inspect contents
2. Document the damage with photos of the package and contents
3. Contact us within 48 hours with photos and your order number
4. We will work with you and the carrier to resolve the issue promptly
Customer Service and Support
Contact Information
Email: care@solavejewellry.com
Business Hours: Monday - Friday, 9:00 AM - 7:00 PM EST
Response Times
•Email inquiries: We respond within 24 hours during business days
•Shipping questions: Priority response within 12 hours
What We Need to Help You
When contacting us about shipping issues, please provide:
•Your order number
•Tracking number (if available)
•Description of the issue
•Photos (if applicable)
Terms and Conditions
Liability Limitations
•Our liability is limited to the value of the merchandise shipped
•We are not responsible for delays caused by the shipping carrier
•Weather, natural disasters, and other acts of nature are beyond our control
•Customers are responsible for providing accurate shipping information
Risk of Loss
Risk of loss transfers to the customer upon delivery confirmation by the carrier. For packages marked as "delivered," customers should contact the carrier directly for investigation.